HOW DO I TRACK MY SHIPMENT?
Once your order has been processed and shipped you will receive a confirmation email with tracking information. You can track the progress of your shipment by clicking on the tracking link provided in your confirmation email. Note: Tracking information to be updated on the shipping carrier's website may take up to 24 hours.
DO I GET FREE SHIPPING ON MY ORDERS?
We do offer free shipping but it varies from item to item. You can find out if your purchase qualifies for Free Shipping at Checkout.
WHAT IS Janebobby INTERNATIONAL SHIPPING POLICY?
All light items are eligible for free shipping worldwide except Europe. International shipping charges and available service will vary based on package size, weight and country of destination. We ship "Heavy Items" to the following locations. Please note that there is no expedited service available for shipping of heavy items.
HOW DO I CHECK MY ORDER STATUS?
Click here to track your order now.
WHAT SHIPPING METHODS DO YOU OFFER TO EUROPE?
Customers in the European Union are served by our warehouse in the United Kingdom and may be dispatched using DPD, Parcel-Force or Royal Mail standard shipping services. Depending on your location, estimated delivery is between five to seven working days.
WHAT SHIPPING METHODS DO YOU OFFER TO USA, CANADA AND MEXICO?
We have a domestic warehouse located in Texas to ensure your order is shipped and delivered as quickly as possible. Shipping rates vary depending on the method selected and the warehouse location. We've partnered with multiple local and national couriers in the United States. Unfortunately, there may sometimes be errors, and products which are available a tour website may occasionally be out of stock in our domestic warehouse. In that case, we will notify you via email and any unavailable item will be sent from United Kingdom or removed from your order.
HOW FAST CAN YOU DELIVER MY ORDER?
The delivery will vary based on the shipping method chosen at checkout.
- Standard Delivery within United States: 6-8 Business Days*
For international orders, the delivery time will differ based on the country of destination and carrier service. Please note that there is no expedited shipping service available for orders outside United States.
*If you place your order before 14:00 Hours Central Time (CT)
HOW MUCH WILL IT COST ME TO SHIP MY PRODUCT?
Shipping of Light Items is free worldwide except Europe. For heavy items, shipping charges and available service will vary based on package size, weight and country of destination. Please review our Shipping & Delivery Information page for more details.